Deliver exceptional technical support to Spanish- and English-speaking customers.
Troubleshoot basic product issues to keep experiences smooth.
Handle multiple support channels (phone, email, chat) professionally.
Educate customers on features and maximize product value.
Document interactions to ensure cross-channel consistency.
Follow internal knowledge management processes to provide accurate solutions.

🎯 Requirements

1+ year of customer service or call center experience.
Fluent in Spanish; Advanced English skills.
Strong communicator; clear, empathetic, and confident across phone and email.
Curious and solution-focused; asks great questions and actively listens.
Comfortable with web browsers, email platforms, and multitasking across systems.
Quick learner with a passion for understanding software and translating tech talk into real solutions.
Eligible to work in Mexico.

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