Technical Support Specialist

📋 Description

• Serve as the primary technical support contact for clients, outsourcers, agents, and other end
• Troubleshoot and resolve inbound technical issues and inquiries received via phone and email
• Provide onboarding and ongoing training to new and existing users on platform functionality and
• Proactively analyze support ticket trends to identify recurring issues and recommend system or
• Propose new features and platform enhancements based on client feedback and observed usage patterns
• Communicate directly with clients and end users to gather and clarify requirements

🎯 Requirements

• Proficiency in Microsoft Excel and Word
• Real estate background required
• Experience in REO, Rental Management, Loss Mitigation, Real Estate Acquisition, or Short Sales
• Prior experience in a technical support, help desk, or client support role preferred
• Excellent organizational, time management, and prioritization skills
• Ability to effectively communicate with management, clients, and technical staff

🎁 Benefits

• Work from the PLACE you work best - at home, in an office, or on the move
• PTO as needed
• Comprehensive insurance coverage
• 401(k) match
• Stock option grants
• Stock purchase plan