Technical Support Specialist

📋 Description

• Diagnose technical issues and provide hardware/software support for Geotab products.
• Communicate with partners, customers, sales reps, and internal teams via phone, chat, and email.
• Demonstrate strong technical aptitude with knowledge of programming languages and data tools.
• Adapt to a fast-paced, evolving environment and take on new tasks as needed.
• English and French fluency required.
• Collaborate with teams to ensure customer success and satisfaction.

🎯 Requirements

• 1-3 years of experience in customer service/support and troubleshooting tech issues.
• Post-secondary diploma/degree in Engineering, CS, or related field.
• Working knowledge of SQL, Python, C#, or JavaScript; Google BigQuery.
• Excel pivot tables and Google Suite proficiency.
• Excellent verbal and written communication; comfortable with phone, email, and chat; French for regional inquiries.
• Able to work a flexible 24/7/365 schedule.

🎁 Benefits

• Flex working arrangements
• Home office reimbursement
• Electric vehicle purchase incentive
• Medical benefits for you and family
• Subsidized fitness membership
• Co-pay tuition reimbursement