Technical Support Specialist

📋 Description

• Be the first point of contact for customers - answer incoming calls, respond to tickets, and engage
• Consult with customers to provide information about products and platform builds
• Learn the platform inside out and be hands-on with platform configuration
• Troubleshoot technical hardware issues with POS and payment terminals
• Document, submit, and track platform bugs until resolved (using JIRA)
• Perform administrative duties including market research, internal processes, and ensuring

🎯 Requirements

• 1-2 years of experience in a similar role within a SaaS or POS payments business
• Fluent C1 English speaker
• Formal IT qualifications; bonus for a bachelor's degree in a related field
• Experience using ticketing systems - Salesforce Service Cloud
• Troubleshooting experience with payment systems and APIs (extra points)
• Strong written and verbal communication skills

🎁 Benefits

• Work on a category-leading product in a fun, high-growth industry
• 4 ROLLER Recharge days per year if company goals are met
• Engage in 'Vibe Tribe' - contribute to company-wide initiatives, regular events, social activities
• Team Member Assistance Program for health and wellbeing (coaching, education modules, weekly
• Work with a driven, fun, and switched-on team
• Individual learning & development budget plus genuine career growth opportunities