Technical Support Specialist

📋 Description

• Provide first-line technical support for Mogli SMS & WhatsApp app.
• Collaborate with team to troubleshoot and share knowledge.
• Troubleshoot complex issues and escalate when necessary.
• Use Salesforce knowledge to assess client needs and solutions.
• Maintain accurate client information in Salesforce cases.
• Update internal knowledge base and blog posts.

🎯 Requirements

• 2+ years software support experience.
• Salesforce power user or admin experience.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize and escalate client issues.
• Adaptability to rapidly changing environments.

🎁 Benefits

• Bonus incentives for productivity milestones.
• Full medical, vision, dental, disability, life insurance.
• Matching 401k plan.
• Flexible Time Off, plus holidays and sick days.
• Work from anywhere in the United States.