Diagnose and resolve hardware/software issues across Mac, Windows, iOS, Android, Linux
Troubleshoot login, 2FA, and connectivity issues
Configure VPNs, firewalls, and DNS/ISP problems
Assist with software installation, updates, and version compatibility
Troubleshoot display issues, multi-monitor setups, data feeds, and order-entry errors
Document interactions and escalate to Engineering when needed

🎯 Requirements

1-3 years in customer service, support, help desk, or technical support
Experience across Mac, Windows, iOS, Android, and Linux
Familiarity with ticketing systems (JIRA, Confluence, Salesforce)
Genuine curiosity and drive to learn about financial services
Strong communication and documentation skills
Ability to read error logs and diagnostic information

🎁 Benefits

Stock purchase options
401(k) plan
Medical, Dental, and Vision benefits
20 paid vacation days
10 paid sick days
Gym membership reimbursement
Commuter benefits
Pet insurance

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot