Technical Support Specialist

📋 Description

• Technical support for a SaaS product, across EU and US hours.
• Troubleshoot issues, share product best practices, act as customer advocate.
• Help maintain high CSAT and SLA standards in a fast-growing team.
• Collaborate with Product and Engineering to resolve product bugs.
• Contribute to knowledge base and internal docs to improve support processes.
• Develop deep product understanding and stay ahead of new features.

🎯 Requirements

• 2+ years in a customer or technical SaaS support role.
• Technical capability to troubleshoot APIs, AI, CRMs, and workflows; experience with Zapier
• Excellent written and verbal communication; clear, warm explanations.
• Strong customer empathy and problem-solving mindset.
• Curiosity, initiative, and proactive learning to drive outcomes.
• Highly organized, detail-oriented, collaborative team player.

🎁 Benefits

• Remote work with EU/US coverage hours.
• Opportunity to influence customer experience in a scaling SaaS company.