Technical Support Specialist

📋 Description

• Interact daily with customers to provide Technical and Product Support
• Work with Technical Solutions Engineering to expand resolution rate
• Develop and improve internal and help center documentation
• Collaborate with engineering and product teams to report issues and troubleshoot
• Use AI-assisted tools to improve responses and knowledge bases

🎯 Requirements

• Proven experience in a product support role with a strong software/tech background
• Customer-centric mindset and a passion for delivering exceptional support
• Experience working with Product and Engineering teams to improve products and tools
• Strong communication and interpersonal skills
• Ability to articulate complex concepts clearly
• Nice-to-have: Zendesk experience

🎁 Benefits

• Equity upside of an early-stage startup
• Medical, dental, and vision insurance covered 100%
• One Medical membership covered, flexible sick benefits
• Annual learning stipend for books, online courses, and conferences
• Home internet reimbursement stipend
• Wellness reimbursement program