Technical Support Specialist

📋 Description

• Provide remote support for Oncology and Surgery products (phone and screen share).
• Deliver professional service via customer hotline per SOP.
• Handle multiple customers under clinical conditions with composure.
• Improve service quality and customer satisfaction.
• Document remote support actions in Salesforce with communications and deliverables.
• Troubleshoot remotely for clinical users during treatment and update cases.

🎯 Requirements

• B.S. in Biomedical/Computer Engineering or related STEM; associate degree with relevant experience
• Strong software/tech comfort; prior customer service experience preferred.
• Excellent English; Spanish/Portuguese a plus; strong communication skills.
• Good problem solving, detail orientation, and professionalism.
• Self-starter with time management; able to work with varying personalities.
• Willing to travel up to 20% in first six months, then ~10% thereafter.

🎁 Benefits

• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k.
• Business casual environment and the chance to work with a leading medical device company.
• Visit us at www.brainlab.com.