Technical Support Specialist

Added
29 minutes ago
Type
Full time
Salary
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Related skills

salesforce customer service hardware software clinical workflows

๐Ÿ“‹ Description

  • Provide remote support for Oncology and Surgery products
  • Support clinical workflows with software and hardware
  • Handle customer hotline per SOP
  • Document remote actions in Salesforce with customer comms
  • Troubleshoot and guide clinical users remotely
  • Meet qualitative and quantitative targets

๐ŸŽฏ Requirements

  • B.S. in Biomedical/Computer Engineering or related STEM field (Assoc. degree with relevant
  • Strong comfort with software/technology
  • Customer service experience preferred
  • Excellent English; Spanish/Portuguese a plus
  • Strong communication and active listening
  • Self-starter, able to multitask and meet deadlines

๐ŸŽ Benefits

  • Competitive package including medical, dental, life, LTD, STD, 401k
  • Business casual environment
  • Vision on Brainlab careers site
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