SGS

10,001+ employees
1728 jobs posted

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Technical Support Specialist

Added

14 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

desktop applications it service management desktop hardware windows 11 engineering or information technology

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📋 Description

Provide first line support to SGS affiliates and external clients
Resolve desktop support and end user support issues
Fast paced handling of incidents / requests resolution, escalation and information routing
Deciding on incident severity/priority
Validation and evaluation of technical and or operational information pertaining to the incident
First contact resolution and troubleshooting via phone and remote access tools

🎯 Requirements

Bachelor's degree or equivalent in engineering or information technology/service management courses
Previous Customer facing role
Strong knowledge in resolving desktop hardware, desktop OS (Windows 11), and desktop application
Experience of multi-cultural environments
Microsoft Certified Engineer is preferred
Fluent English

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