Technical Support Specialist

📋 Description

• Own inquiries end-to-end (how-to questions, technical break-fix issues, integration help)
• Master the dashboard, integrations, troubleshooting steps, and best practices
• Drive product adoption and customer outcomes
• Collaborate with CS, AMs, Product, Eng, and cross-functional teams
• Proactively identify opportunities to enhance customer satisfaction
• Document and share knowledge to elevate teammates and customers

🎯 Requirements

• 2-3 years experience supporting technical SaaS or mobile products
• Degree or technical boot camp certification, or equivalent practical experience
• Proficiency with Salesforce or Zendesk for case management
• Hands-on HTML, CSS, APIs, and SQL
• Experience with Postman, Snowflake, or Kibana is a plus
• Domain knowledge in SaaS, mobile tech, APIs, marketing automation, or analytics
• Strong written and verbal English

🎁 Benefits

• Competitive compensation with equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Medical, dental, vision, life, and disability coverage
• Family services including fertility benefits and equal paid parental leave
• Professional development stipend and yearly learning budget