Technical Support Specialist

📋 Description

• Own inquiries end-to-end: how-tos, break-fix, and config help.
• Diagnose issues, answer product questions, provide best practices.
• Master the dashboard, integrations, and troubleshooting steps.
• Collaborate with CS, Account Managers, Product, Engineering.
• Proactively identify opportunities to improve satisfaction and adoption.
• Document and share knowledge to elevate teammates and customers.

🎯 Requirements

• 2-3 years of experience supporting technical products in SaaS or mobile apps.
• Degree, boot camp, or equivalent practical experience.
• Proficiency with case management tools (Salesforce, Zendesk).
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Experience with Postman, Snowflake, Kibana is a plus.
• Domain knowledge in SaaS, mobile, APIs, marketing automation, or analytics.
• Strong written and verbal communication in English.

🎁 Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Family benefits and equal parental leave.
• Professional development with a career path and learning stipend.