Technical Support Specialist

📋 Description

• Own customer inquiries end-to-end, including how-to, fixes, and config help.
• Become a trusted product expert—master the dashboard and integrations.
• Drive product adoption by helping customers use the platform to achieve outcomes.
• Collaborate with Customer Success, Account Managers, Product, and Engineering to deliver seamless experiences.
• Proactively identify opportunities to boost satisfaction and adoption.
• Contribute to process improvements and share knowledge to elevate teammates.

🎯 Requirements

• 2–3 years experience supporting technical products in SaaS or mobile apps.
• Degree from an accredited college or university, boot camp, or equivalent experience.
• Proficient with case management tools like Salesforce or Zendesk.
• Hands-on HTML, CSS, APIs, and/or SQL experience.
• Experience with Postman, Snowflake, or Kibana is a plus.
• Domain knowledge in SaaS, Mobile tech, APIs, or Marketing Analytics.
• Strong written and verbal English communication.

🎁 Benefits

• Competitive compensation with potential equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Medical, dental, vision, life, and disability coverage
• Fertility benefits and paid parental leave
• Career development with annual learning stipend