Technical Support Specialist

📋 Description

• Serve as trusted product expert and primary contact for inbound questions.
• Diagnose and fix issues; guide best practices for fast, accurate help.
• Own end-to-end customer inquiries: how-to, break-fix, config guidance.
• Master Braze dashboard, integrations, troubleshooting steps.
• Collaborate with CS, AMs, Product & Eng to ensure seamless experiences.

🎯 Requirements

• 2–3 years of experience supporting technical SaaS or mobile products.
• Degree, boot camp, or equivalent practical experience.
• Proficiency with Salesforce or Zendesk for case management.
• Hands-on HTML, CSS, APIs, and SQL experience.
• Experience with Postman, Snowflake, or Kibana is a plus.
• Domain knowledge in SaaS, Mobile, APIs, Marketing Analytics.

🎁 Benefits

• Competitive compensation; may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability.
• Family services: fertility benefits and parental leave.
• Career development with formal pathing and yearly stipend.