Serve as first point of contact for all technical support communications – primarily but not
Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to
Expand your knowledge of our products and technical skills via both training and practical
Provide recommendations for continuous product and process improvement
Additional projects and responsibilities as business needs require

🎯 Requirements

2+ years customer-facing work experience on both email and live chat channels
Comfort supporting a live video support experience
Experience using Zendesk required
SaaS experience
Excellent problem-solving and analytical skills
Proven perseverance when resolving customer requests

🎁 Benefits

Stock option awards
Bonuses
Merit increases
Sales commissions (based on the terms of the sales commission plan applicable to the role)

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