Technical Support Specialist

📋 Description

• Own customer inquiries end-to-end (how-to questions, technical break-fix issues
• Become a trusted product expert—mastering the Braze dashboard, integrations, troubleshooting steps
• Drive increased platform adoption by enabling customers to effectively utilize Braze features to
• Collaborate with team members, Customer Success, Account Managers, Product, and Engineering to
• Proactively identify opportunities to enhance customer satisfaction while actively documenting and

🎯 Requirements

• Demonstrated experience supporting technical products, ideally within SaaS, mobile applications, or
• Bachelor’s degree from an accredited college/university, technical boot camp certification, or
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Familiarity with case management tools (e.g., Salesforce, Zendesk) is required.
• Experience with tools such as Postman, Snowflake, Datadog, and/or Kibana is a plus.
• Understanding of two or more of the following domains: SaaS, Mobile Technology, APIs, Marketing

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly