Technical Support Specialist

📋 Description

• Provide frontline technical assistance during onboarding, integration, and platform usage.
• Own customer cases from request to resolution, including investigation and communication.
• Troubleshoot API integrations, analyze issues, logs, payloads, and response codes.
• Guide customers through API configuration, testing, deployment, and stabilization.
• Coordinate with internal teams to resolve issues and deliver implementations.
• Create and maintain technical documentation and training materials.

🎯 Requirements

• 2–3 years in technical support, API implementation, SaaS support, or related role.
• Experience via phone, email, and live chat channels.
• Hands-on knowledge of REST APIs, JSON, authentication methods, webhooks, API testing.
• Experience with Postman, OpenAPI, Swagger or similar tools.
• Ability to test APIs, interpret logs, troubleshoot integrations, identify root causes.
• Strong communication, organizational skills, and collaboration with cross-functional teams.

🎁 Benefits

• Competitive salary package with bonus opportunities.
• Comprehensive health benefits coverage.
• Fully remote work environment for eligible candidates in Canada.
• Opportunities to develop technical, customer-facing, and project management skills.
• Exposure to AI-powered tools and workflow innovation.
• Supportive environment focused on learning and growth.