AppDirect

501-1,000 employees
38 jobs posted

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Technical Support Specialist

Customer Support

Added

19 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

documentation saas customer service jira zendesk

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Interact directly with our customers and their partners via email (Zendesk)
Troubleshoot technical issues and brainstorm solutions for customer needs
Communicate technical information clearly, proactively addressing gaps or breakdowns
Delight clients with empathy, product knowledge, troubleshooting skills
Investigate and escalate bugs to our T2 technical team
Meet or exceed SLAs for first reply, resolution times, and CSAT

🎯 Requirements

2+ years of software support experience, preferably in startups
Outstanding customer service and written communication skills
Strong conflict resolution skills that make customers feel valued
Proven internal communication skills in both small and large teams

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