Technical Support Specialist

📋 Description

• Respond to and resolve support tickets via our ticketing system.
• Troubleshoot technical issues in Zendesk; handle Tier 2 escalations.
• Collaborate with cross-functional teams to escalate high-priority issues.
• Proactively engage with customers to identify issues and provide solutions via knowledge base.
• Train customers on tools; support via phone, chat, SMS and email.
• Link key customers with internal teams and escalate bugs/feature requests.

🎯 Requirements

• 3–5 years in professional technical support; POS, third-party integrations, Tier 2 escalation.
• Proficiency with Zendesk, Jira, Salesforce, Slack.
• Proven track record diagnosing and resolving complex issues across omnichannel support.
• Exceptional communication with empathy and a customer-first mindset.
• Thrive in fast-paced, high-pressure environment; focus and apply feedback.
• Willingness to work onsite on a shifting schedule to support 24/7 operations.

🎁 Benefits

• Fast-growing online food delivery market with significant upside.
• Be part of a team helping restaurants succeed in online delivery.
• Collaborative environment with experienced colleagues and managers.