Technical Support Specialist

📋 Description

• In this role, you’ll take ownership of the technical and operational processes that keep customers
• Provide fast, friendly, and technically sound support via email, chat, and video calls—meeting SLAs
• Diagnose, reproduce, and resolve product issues; document bugs and work with Engineering for timely
• Capture and communicate customer feedback; represent the voice of the customer in cross-functional
• Contribute to Help Center, FAQs, and internal docs; refine support processes for a smoother
• Build deep knowledge of Attio’s functionality, APIs, and integrations to support customers

🎯 Requirements

• 2+ years in a customer or technical SaaS support role, ideally in a start-up or high-growth
• Confident troubleshooting APIs, AI, CRMs, and workflow tools (Zapier, Intercom, Linear a bonus).
• Exceptional written and verbal communication; able to explain complex topics clearly and warmly.
• Customer empathy; genuinely understands needs and delivers beyond expectations.
• Curiosity, initiative, and proactive learning to stay ahead of technologies.
• Operational excellence: organized, detail-oriented, dependable, and process-driven.