Technical Support Specialist

📋 Description

• Own escalated technical investigations and deliver effective customer support
• Investigate issues involving platform integrations, APIs, telephony configuration, messaging
• Diagnose integration issues with CRM platforms such as Salesforce, HubSpot, Zendesk, Zoho
• Examine webhook payloads, API responses, request logs, and authentication settings to identify
• Use Postman, browser developer tools, and HAR files to investigate and reproduce issues
• Troubleshoot SMS, MMS, and WhatsApp functionality, including integration and configuration problems

🎯 Requirements

• Experience in a technical support role within a SaaS, telecommunications, or platform-based company
• Strong troubleshooting and analytical skills to investigate complex technical problems methodically
• Hands-on experience working with APIs and webhooks
• Familiarity with Postman or comparable API testing tools
• Experience investigating browser behavior using developer tools or HAR files
• Excellent written and verbal communication skills in English

🎁 Benefits

• Remote working opportunity
• Competitive salary package and benefits
• Work-life balance and an environment that values employee well-being
• Fast-paced, entrepreneurial culture with opportunities for continuous learning and professional
• Opportunity to contribute to a rapidly growing AI-powered technology platform
• Multicultural working environment with colleagues from more than 45 nationalities