Technical Support Specialist

📋 Description

• Handle customer support inquiries, including advanced technical issues
• Review logs and dashboards to diagnose complex problems
• Replicate customer-reported issues in sandbox environments
• Troubleshoot integrations, esp. QuickBooks Online (QBO) sync
• Create clear escalation tickets with reproduction steps and logs
• Manage multi-step investigations with timely follow-up

🎯 Requirements

• 2+ years technical support, tier-2, or SaaS troubleshooting
• Experience with QuickBooks Online
• Strong debugging skills; comfortable with logs, data, test environments
• Excellent written communication for investigations and escalations
• Familiarity with Intercom or similar customer platforms
• Understanding of construction industry financial processes (or quick learners)

🎁 Benefits

• Opportunity to take on high-impact technical work
• Flexible, remote-friendly work environment
• Top-tier benefits and 401(k) match