Technical Support Specialist

📋 Description

• Investigate escalated technical issues involving platform integrations, APIs, telephony
• Diagnose integration issues with CRM and third-party platforms such as Salesforce, HubSpot
• Analyze webhook payloads, API responses, request logs, and authentication settings to resolve
• Use diagnostic tools like Postman, browser developer tools, and HAR files to investigate and
• Troubleshoot SMS, MMS, and WhatsApp functionality, including configuration issues.
• Investigate issues affecting AI-powered features, including transcription, call summaries, and AI

🎯 Requirements

• Experience in a technical support role within a SaaS, telecommunications, or platform-based company.
• Strong troubleshooting and analytical skills.
• Hands-on experience with APIs and webhooks.
• Familiarity with Postman or comparable API testing tools.
• Experience using browser developer tools or HAR files for investigations.
• Excellent written and verbal communication skills in English.

🎁 Benefits

• Remote working opportunity.
• Competitive salary package and benefits.
• Work-life balance and employee well-being.
• Fast-paced, entrepreneurial culture with learning opportunities.
• Opportunity to contribute to a growing AI-powered platform.
• Multicultural environment with colleagues from 45+ nationalities.