Technical Support Specialist - Alpha Online (m/w/d)

📋 Description

• First point of contact for customers by phone and email - 1st Level with perspective on 2nd Level -
• Configure the AlphaController to fit each customer's requirements - from feature activation to
• Analyze dependencies and sources of errors in the software before they become problems for customers
• Manually test every release thoroughly and file tickets so that only error-free software reaches
• Investigate root causes of errors at interfaces with partners, communicate directly with interface

🎯 Requirements

• At least three years of experience in direct customer contact or support
• Technical understanding of complex software processes and interfaces
• Analytical, structured way of working - recognizing dependencies before they become problems
• Enjoyment of direct customer contact and finding the right solution for each customer
• German at C2 level, English at least B2 in written and spoken

🎁 Benefits

• Permanent position in Hamburg's best location
• Flexible home office
• An environment where AI and digitalization play a real role - not just lip service
• Experienced team with short decision-making paths
• Attractive compensation with employee benefits