Technical Support Specialist - Bilingual French

📋 Description

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Handle support cases from first contact to resolution.
• Maintain detailed case documentation for each ticket.
• Support 24/7 operations with rotating shifts.
• Collaborate with customers, partners, and internal teams.
• Provide clear, patient explanations to users of varying tech levels.

🎯 Requirements

• Bilingual in English and French (read, write, speak)
• Post-secondary diploma in Engineering or CS valued
• 1-3 years in customer service or technical support
• 1-3 years troubleshooting hardware/software issues
• Expert Excel (pivot tables and reporting)
• Working knowledge of SQL, Python, C#, or JavaScript; BigQuery a plus

🎁 Benefits

• Flexible hybrid working model
• Home office reimbursement
• Baby bonus and parental leave top up
• Online learning and networking opportunities
• EV purchase incentive
• Competitive medical and dental benefits