Technical Support Specialist - Bilingual French

📋 Description

• Provide responsive technical assistance to customers, partners, sales representatives, and internal
• Diagnose and resolve hardware and software issues related to device connectivity, installation
• Provide technical guidance on database setup, user management, rules and reporting, device errors
• Manage support cases from initial contact through resolution, documenting troubleshooting steps
• Collaborate with internal technical teams and external partners to investigate and escalate complex
• Coordinate device and accessory returns and exchanges with the appropriate internal departments

🎯 Requirements

• Fluency in both English and French, with the ability to read, write, and communicate confidently in
• 1–3 years of experience in customer service or technical support, combined with 1–3 years of
• A post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is
• Strong technical aptitude and analytical problem-solving skills, with working knowledge of
• Experience with data warehouse technologies such as Google BigQuery is an advantage, along with
• Technical competence with Google Workspace tools such as Sheets, Docs, and Slides, combined with

🎁 Benefits

• Flexible working arrangements supporting both in-person and virtual collaboration.
• Home office reimbursement program to support effective remote work.
• Competitive medical and dental benefits for eligible full-time permanent employees.
• Retirement savings program.
• Baby bonus and parental leave top-up program.
• Online learning and networking opportunities to support professional growth.