Technical Support Specialist - Bilingual Portuguese

📋 Description

• Support partners, customers, sales representatives, and internal teams through multiple
• Provide technical expertise on database setup, user management, rules and reporting, device errors
• Diagnose and resolve technical hardware and software issues involving connectivity, installation
• Coordinate with internal departments on the return and exchange process for Geotab devices and
• Deliver successful resolution to all customer complaints and escalate critical concerns to
• Preserve the confidentiality and security of customer data and information

🎯 Requirements

• Ability to read, write and speak in English and Portuguese fluently
• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
• 1-3 years of experience in a customer service or technical support capacity
• 1-3 years of experience troubleshooting technical hardware and/or software issues
• Expert-level Excel skills including creation of pivot tables and reports
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued

🎁 Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits