Technical Support Specialist - Bilingual Portuguese

📋 Description

• Provide technical support to customers, partners, sales representatives, and internal teams through
• Troubleshoot and resolve hardware and software issues involving connectivity, installation, device
• Provide technical guidance on database setup, user management, rules and reporting, portal
• Support connected devices and integrated technologies, including cameras, keyless systems, and
• Manage support cases from initial contact through resolution, ensuring timely, accurate, and
• Investigate customer complaints and provide effective resolutions, escalating critical or complex

🎯 Requirements

• Fluency in English and Portuguese, both written and spoken
• Post-secondary diploma or degree in Engineering, Computer Science, or a related field is highly
• 1–3 years of experience in customer service or technical support
• 1–3 years of experience troubleshooting technical hardware and/or software issues
• Advanced Excel skills, including the ability to create pivot tables and reports
• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript is highly valued

🎁 Benefits

• Flexible working arrangements supporting both remote and in-person collaboration
• Home office reimbursement program
• Baby bonus and parental leave top-up program
• Competitive medical and dental benefits
• Retirement savings program
• Electric vehicle purchase incentive program