Technical Support Specialist - Bilingual Spanish

📋 Description

• Provide technical support to customers, partners, sales representatives, and internal teams through
• Diagnose and resolve hardware and software issues involving connected devices, connectivity
• Provide technical guidance across database setup, user management, rules and reporting, portal
• Investigate and resolve complex technical cases while maintaining detailed documentation and
• Collaborate with internal departments and external partners to resolve issues involving cameras
• Protect the confidentiality and security of customer information

🎯 Requirements

• Fluency in both English and Spanish (read, write, communicate effectively)
• 1–3 years of experience in customer service, technical support, or similar customer-facing
• 1–3 years of experience troubleshooting hardware and/or software issues
• Post-secondary diploma or degree in Engineering, Computer Science, or related discipline is highly
• Strong technical aptitude and analytical problem-solving skills
• Expert-level Microsoft Excel skills (pivot tables, reports)

🎁 Benefits

• Hiring range of $52,300–$60,500 CAD annually.
• Flexible working arrangements within a hybrid work environment.
• Home office reimbursement program.
• Baby bonus and parental leave top-up program.
• Online learning and professional networking opportunities.
• Electric vehicle purchase incentive program.