Technical Support Specialist - Configurations Support

📋 Description

• Configure and customize merchant accounts per requirements.
• Manage time-sensitive payment setups daily with accuracy.
• Meet KPIs and contribute to team performance metrics.
• Collaborate with support, ops and product teams for data-driven solutions.
• Facilitate knowledge sharing and best practices within the team.
• Pivot between priorities to meet merchant needs.

🎯 Requirements

• Diploma holder or University graduate with customer-facing or support experience.
• Strong analytical and problem-solving skills.
• Meticulous in merchant configurations.
• Comfortable in a fast-paced environment with evolving processes.
• Excellent communication and collaboration skills.
• Fluent English.

🎁 Benefits

• Rotating weekend/holiday coverage with time off and extra pay.
• Office-based role in Amsterdam with in-person collaboration.
• Work with a diverse merchant base worldwide and meaningful impact.
• Learning-oriented culture with knowledge sharing.