Technical Support Specialist (Ferrara, Italy) (12 month Contract)

📋 Description

• Diagnose hardware and software issues for Geotab products and partner systems.
• Help customers and partners understand and use Geotab products and services.
• Coordinate with partners, customers, sales, and internal teams on returns/exchanges.
• Communicate via phone, email and chat; strong problem solving.
• Adapt to a 24/7/365 operational environment.

🎯 Requirements

• 1–3 years in customer service/support
• 1–3 years of technical troubleshooting experience
• Post-secondary degree in Engineering, CS or related
• Bilingual in English and Italian
• SQL, Python, C# or JavaScript and Google BigQuery
• Advanced Excel and Google Suite skills

🎁 Benefits

• Flex working arrangements
• Home office reimbursement program
• State-of-the-art office
• Public transportation reimbursement
• Employer pension contributions
• Medical and dental benefits for you and family