Technical Support Specialist (French Speaker)

📋 Description

• Own technical relationships with partners in Customer Success.
• Communicate clearly while solving problems.
• Coordinate with Customer Success Managers for seamless partner experiences.
• Troubleshoot issues and propose solutions to help partners use Insider One.
• Advocate for partners by feeding feedback to the Product team.
• Meet SLAs for response and resolution times.

🎯 Requirements

• Bachelor's degree in Business, Communications, Programming, or Engineering
• 1+ years supporting a software product (SaaS or MIS/Dev teams)
• You will be working with French clients
• Fluent in French and English (written and spoken)
• Turkish is a plus
• Natural problem solver with a can-do attitude

🎁 Benefits

• Monthly meal allowance to enhance daily routine
• Comprehensive private health insurance
• Yoga, running and cycling clubs and nutrition workshops
• Spotify, LinkedIn Learning, Blinkist, MasterClass access
• ESOP share ownership plan
• Global retreats and year-round team events