Manage ongoing technical relationship with customers after implementation, focusing on retention.
Handle escalated support cases needing client engagement or technical depth.
Describe and escalate bugs through internal channels (e.g., Jira).
Collaborate with Customer Success, Support, Sales and other teams.
Contribute to internal/external documentation and projects.

🎯 Requirements

BA/BS degree optional
B2B software experience in digital marketing, e-commerce or IT
Technical account management experience; improve satisfaction; reduce churn
English and French language skills
Experience with ticketing/CRM systems (e.g., Jira, Salesforce)
Able to work independently and remotely; strong communication

🎁 Benefits

Mission with meaning and purposeful work at Uberall
Flexible work: remote option plus offices and coworking
Competitive pay with VSOP/ESOP incentives
People-focused culture and collaborative environment
Health & wellness benefits and generous leave

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