Technical Support Specialist - German/English speaking

📋 Description

• Support partners, customers, sales representatives and internal teams through various communication
• Provide technical expertise on database set up, user management, rules and reporting, device
• Coordinate with internal departments on the return/exchange process for Geotab devices and
• Diagnose and resolve technical hardware and software issues involving connectivity, installation
• Manage, develop and deliver service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.

🎯 Requirements

• 1 - 3 years of experience in a technical support capacity and troubleshooting technical issues
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field
• Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data
• Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for
• Excellent verbal and written communication skills with comfort speaking with customers via
• Professional-level communication in German and English required to manage technical inquiries