Technical Support Specialist (German Speaker)

📋 Description

• Own technical relationships with partners as part of Customer Success.
• Develop strong communication and problem-solving skills.
• Coordinate with CSMs to ensure a seamless partner experience.
• Troubleshoot issues, resolve partner requests, and streamline requirements.
• Advocate for partners by sharing feedback with Product.
• Meet SLAs for response and resolution times.

🎯 Requirements

• Bachelor's degree in Business, Communications, Programming, or Engineering.
• 1+ years supporting software products (SaaS, MIS, or software teams).
• Work with German clients.
• Fluent in German and English.
• Turkish is a plus.
• Strong problem-solving, accountability, and timely follow-ups; HTML/CSS knowledge a plus.

🎁 Benefits

• Monthly meal allowance.
• Private health insurance.
• Wellness programs: yoga, clubs, nutrition.
• Learning access: Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola.
• ESOP share ownership.
• Global retreats and team events.