Technical Support Specialist - German Speaking

📋 Description

• Investigate and troubleshoot complex technical issues across the Synthesia platform.
• Apply fixes, configuration changes, or validated workarounds where possible.
• Escalate to Engineering with diagnostic details and impact assessments.
• Own cases end to end; reproduce issues, analyze logs and data, validate workarounds or patches, and confirm resolution with the customer.
• Document findings and technical procedures for future reference.
• Collaborate with Product and Engineering to report bugs and suggest improvements.

🎯 Requirements

• Minimum 5 years of experience in a technical support or similar customer-facing role.
• Strong troubleshooting and problem-solving skills with an analytical approach.
• Confident communicator with clear verbal and written skills.
• Solid technical foundation and curiosity to learn new systems and tools.
• Experienced diagnosing and resolving technical issues remotely.
• SSO / WorkOS configuration and troubleshooting; REST APIs and Postman; Datadog; HAR files.

🎁 Benefits

• A competitive salary + stock options in our fast-growing Series D startup
• Paid parental leave
• 25 days of annual leave + public holidays + paid sick leave
• Fun culture with regular socials
• A generous referral scheme
• A brand new computer + monitor