Technical Support Specialist I

📋 Description

• First contact for customer inquiries via phone, email, chat, and portal.
• Troubleshoot routine software, configuration, and account access issues.
• Reproduce issues, collect logs, document steps, escalate as needed.
• Create and manage support tickets with accurate notes and SLAs.
• Prioritize and manage cases within SLAs by urgency and impact.
• Meet or exceed metrics for productivity, quality, responsiveness, and CSAT.

🎯 Requirements

• 1–2 years in customer service, tech support, help desk, or IT support.
• Basic understanding of web-based apps, SaaS platforms, browser tech, OS, and networking fundamentals.
• Excellent written and verbal English with strong customer service focus.
• Strong organizational skills and attention to detail; able to manage multiple tasks in a fast-paced environment.
• Strong problem solving and desire to grow technical skills.
• Familiarity with ticketing systems or customer service platforms.

🎁 Benefits

• Global, diverse, and inclusive team culture.
• Learning opportunities and career growth.
• Exposure to enterprise software and leading-edge technology.