Provide technical support to customers on Highspot integrations (Email, CRM, SSO, CMS)
Manage the support ticket queue and drive timely resolution
Triage and own customer requests end-to-end; keep stakeholders updated
Collect and analyze feedback to shape requirements and features
Optimize internal and external support documentation
Liaise between customers and engineering to resolve difficult issues

🎯 Requirements

3-5+ years of technical customer support experience serving end-users
Experience with ticketing systems (Zendesk, ServiceNow, Jira Service Desk, HubSpot, etc)
Troubleshooting Outlook, Gmail, Zoom, MS Teams
HTML/CSS experience preferred, not required
Proven ability to troubleshoot root causes in complex enterprise systems
Strong written and verbal communication; second language a plus

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