Technical Support Specialist I-Romania (French Speaking)

📋 Description

• Deliver exceptional technical support to English and French-speaking customers with warmth
• Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.
• Navigate multiple support channels (phone, email, chat) with ease and professionalism.
• Educate customers on features and services, guiding them to get the most out of our products.
• Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
• Follow internal knowledge management processes to provide accurate, trusted solutions.

🎯 Requirements

• 1+ year of customer service or call center experience, ideally in a fast-paced environment.
• Fluent in French and English.
• Strong communicator. Clear, empathetic, and confident across phone and email.
• Curious and solution-focused, with the ability to ask great questions and actively listen.
• Comfortable with internet browsers, email platforms, and multitasking across systems.
• Quick learner with a passion for understanding software and translating tech talk into real

🎁 Benefits

• No benefits explicitly listed in the job posting.