Deliver excellent customer support across channels (email, phone, chat).
Maintain high service standards and contribute to team projects.
Remote role; work from Costa Rica and report to a Support Manager.
Become Smartsheet Product Certified; assist customers via email, phone, and chat.
Collaborate with leaders to meet performance goals and improve processes.

🎯 Requirements

Excellent written, verbal, and interpersonal communication skills.
1+ years of technical or customer support experience, or equivalent.
Empathetic issue ownership; direct to the right resource if unresolved.
Working knowledge of assigned feature is a plus.
Flexibility to work outside standard business hours.

🎁 Benefits

Growth opportunities and supportive team culture.
Work on AI-driven customer support initiatives.
Inclusive environment valuing diverse perspectives.

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