Technical Support Specialist L2 (Hybrid)

📋 Description

• Handle customer technical issues with a high sense of urgency and ownership while keeping
• Troubleshoot issues using internal & external documentation, analyze log files, use various
• Contribute to team goals by thoroughly researching, testing, and documenting investigations as you
• Share expertise, provide guidance on troubleshooting techniques, and help upskill colleagues.
• Work with customers through a variety of channels including email, phone, and chat.
• Empower customers by helping them troubleshoot and/or understand the capabilities of the platform

🎯 Requirements

• 3-4 years of experience in customer support, service desk, or technical support.
• Technical or customer support experience, or equivalent.
• Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you
• Confidence and strong interest in problem solving.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently or collaboratively in a fast-paced environment.

🎁 Benefits

• Transport provided for evening & night shifts.
• Equal Opportunity Employer (EEO)
• Inclusive environment with best employees
• Reasonable accommodations for interview
• Opportunity to work with AI agents
• Freedom to explore, push boundaries, and grow beyond role