Technical Support Specialist - Lead Generation

📋 Description

• Provide technical software support for a global customer base
• Provide timely and high-quality technical support to clients worldwide via email, chat, phone, or
• Respond to cases in our support ticketing system in a timely manner and manage a backlog of pending
• Formulate alternative or unique solutions to help customers achieve their goals
• Collaborate with engineering team through creation of Jira tickets and direct communication to
• Track progress and work with other departments towards timely resolutions

🎯 Requirements

• 2 years of relevant experience required
• Strong knowledge of Microsoft (Word, Excel, PowerPoint) and/or Google suite applications (Docs
• Comfortable working with a SaaS solution and supporting customers who utilize it
• Clearly communicate in verbal and written form to a variety of audiences
• Comfortable and effective in presenting ideas and information to stakeholders
• Enjoys thinking critically and not daunted by complex situations

🎁 Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and
• We celebrate one another’s differences. Proud of our culture of diversity and inclusion, with
• Join the experts. Dedicated to improving the quality of our product from a customer standpoint and
• Opportunities to grow your career. Encouraged and supported to learn different aspects of the