Technical Support Specialist (SaaS | SQL)

📋 Description

• Troubleshoot production issues: Investigate and resolve technical problems across database
• Use SQL for diagnostics: Write and execute SQL queries to investigate system behavior, identify
• Maintain system performance: Identify performance bottlenecks, monitor production environments, and
• Support enterprise clients: Communicate directly with technical client stakeholders to understand
• Collaborate with engineering teams: Escalate complex cases, provide clear technical information
• Monitor and maintain production environments: Use monitoring, logging, and diagnostic tools to

🎯 Requirements

• Professional technical support experience: At least 3 years of experience in technical support
• Strong SQL skills: Proven ability to write SQL queries, investigate production data, troubleshoot
• Production application support: Experience supporting web-based applications in production
• Cross-layer troubleshooting: Ability to investigate technical issues across databases
• Remote server experience: Comfortable accessing and troubleshooting remote environments using
• Technical communication: Strong English communication skills and the ability to explain complex

🎁 Benefits

• Fully remote work: Work remotely from Poland while collaborating with clients and colleagues in a
• Hands-on technical experience: Gain direct exposure to production databases, live systems, and
• Broad technology exposure: Develop practical experience across Azure, SQL Server, .NET, Angular
• Career development opportunities: Build a strong technical foundation for progression into senior
• Meaningful problem-solving: Move beyond basic support tasks to investigate root causes, improve
• Cross-functional collaboration: Work directly with technical client stakeholders and engineering