Technical Support Specialist / Service Delivery Technician (Arlington, TX)

📋 Description

• Provide amazing support to clients, greatly exceeding their experience of what anyone else has ever
• Escalate customer support requirements as appropriate, communicating relevant information (such as
• Prepare desktops, laptops and miscellaneous hardware for customers
• Keep customer documentation up-to-date and accurate
• Deliver assigned operational and project commitments to customers, utilizing the entire customer
• Perform customer maintenance activities on behalf of the customer team

🎯 Requirements

• Excellent communication and customer service skills, both written and oral
• Ability to explain technical challenges and solutions to anyone, regardless of background
• Willingness to participate in an on-call rotation and provide after-hours support
• At least 1-3 years of experience as a Desktop Support Specialist or similar role
• Prior experience working for a Managed Service Provider (MSP) preferred
• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus

🎁 Benefits

• Unlimited vacation
• Significant 401k contributions
• Several opportunities to develop yourself
• Great benefits package