Technical Support Specialist - Tier 1 - US Remote

📋 Description

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications and train them on our phone, mobile, and
• Troubleshoot message delivery and content issues, from root-cause diagnosis through configuration
• Build and revise user accounts based on established standards
• Partner with hospital IT teams to resolve mobile and web connectivity issues
• Consult on and configure custom application builds to fit end-user workflows

🎯 Requirements

• A dedicated, distraction-free home workspace with hardwired or verified reliable high-speed internet
• A track record of troubleshooting through complex issues methodically
• Experience supporting customers across multiple channels: phone, chat, and ticketing systems
• A pattern of growth in past roles: taking on more responsibility, training others, or earning a
• Real interest in healthcare communication and what PerfectServe does
• Excellent written and verbal communication skills

🎁 Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities