Technical Support Specialist - Tier I

📋 Description

• Troubleshoot across CallRail products via live channels (phone, chat, web, email)
• Guide workflows and integrations; ensure data flow with GA, Google Ads, HubSpot, Salesforce, Zapier
• Adhere to support protocols; log tickets; maintain queue; meet metrics
• Document interactions, configs, and steps in Zendesk; test setups
• Escalate Tier 2/3 issues; report bugs with clear steps
• Maintain high customer satisfaction; contribute to team docs and training

🎯 Requirements

• 1–3+ years frontline technical support in SaaS/MarTech
• Experience with MarTech tools, GA, Google Ads, CRMs, webhooks, JavaScript
• Strong attention to detail; audit setups and track scripts; document tickets
• Analytical, diagnostic, root-cause troubleshooting; calm under pressure
• Excellent verbal and written communication; translate tech jargon
• Experience with Zendesk, Excel, Google Drive, CRM tools

🎁 Benefits

• Healthcare (100% coverage for employees)
• Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match