Technical Support Specialist, UK

📋 Description

• Platform/integration investigations; diagnose config, API, and webhook issues.
• Escalation quality: clear reproduction steps, impact, and handoffs.
• Incident coordination for P1 incidents; coordinate with Eng and stakeholders.
• Proactive monitoring with Datadog dashboards, alerts, and logs.
• Knowledge base contributions to reduce future escalation volume.
• Overflow support during peak windows.

🎯 Requirements

• 5-6+ years in Technical Support or SaaS.
• Hands-on experience diagnosing complex platform issues.
• Comfort with APIs, webhooks, and integration troubleshooting.
• Monitoring/observability tools: Datadog, New Relic, Grafana.
• Clear, calm written communication during incidents.
• Judgment on when to investigate further vs escalate; thorough documentation.
• Located in UK (remote).

🎁 Benefits

• Early-stage startup; directly impact the company and grow your career.
• Quarterly team on-sites to bond with teammates.
• Competitive compensation and equity.
• Flexible paid time off.
• Health, dental, and vision insurance.