Lead a team of 7+ Technical Support Engineers in Dallas HQ
Conduct in-person 1:1 meetings, performance reviews, and career development planning
Drive local hiring, onboarding, and training
Handle escalations for complex enterprise security issues
Perform root-cause analysis (RCA) and collaborate with R&D
Maintain high standards for troubleshooting, log analysis, and documentation

🎯 Requirements

5+ years in technical support or engineering with Enterprise B2B SaaS, Cybersecurity, or
2-3 years as a Team Lead or Manager of technical teams
Strong skills in Identity & Auth (SAML, OIDC), Networking, Operating Systems
Excellent communication skills
Experience with log analysis and troubleshooting
Hands-on technical approach (reproduce bugs, analyze logs, work with CISOs)

🎁 Benefits

100% covered medical, dental, and vision for employees; 85% for dependents
Discretionary Time Off (DTO)
401K with 4% match
Paid parental leave
Daily catered lunch
24/7 gym access

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