Clearly document all calls via ticketing system
Communicate complex technical issues to customers in an easy-to-understand manner
Respond professionally and proficiently to internal and external customers
Perform customer call backs and small business customer support
Proactively monitor all in-service systems and respond to major events
Answer incoming customer repair calls

🎯 Requirements

Experience troubleshooting at least one of: Dialup internet, Transport and Voice-switched services
Experience with Microsoft Excel, Word, Access, Visio and WAN/LAN technology preferred
Knowledge of telecommunications technology, products and services
Strong self-motivational skills and administration, coordination, prioritization abilities
Skill in operating office equipment such as personal computer and telephone systems
Skill in identifying and resolving subscriber problems

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